Baseline Analysis

 

Client Objectives Addressed

• A framework for measuring operational efficiency, business performance & key drivers is established

• Current state of operations & business is documented, benchmarked and prioritized opportunities are identified 

 

Service Detail

• Client is provided with pre-work instructions/workbook

• Client completes pre-work documentation and training (videos)

• Preparation phone call is conducted to answer questions and plan for on-site meeting

• On-site meeting to:

  • Review pre-work materials & gaps

  • Review process maturity and metrics frameworks and fill in gaps

  • Review and jointly establish metrics reporting process 

• Off-site evaluation to:

  • Calculate metrics and document vs. benchmarks

  • Identify gaps and root causes

  • Develop & prioritize recommendations

• Follow up meeting to:

  • Review metrics and gaps vs benchmarks

  • Review prioritized recommendations & estimated business impacts

  • Establish next steps