Support

Get the right level of support based on your needs

Pricing 

Basic

Access to the basics for experienced users

Free

Online & in-app support documentation

Training video tutorials on key functions

Online

Online resources for application  and technical support

$10

per month/farm

All Basic support features

Online chat support for technical issues

  • 4 hr mean response time 8am-5pm

  • 2 hrs of support per month included

  • Additional support

    • $150NZD/hr (min. 30 minutes)

Direct

Online and phone resources for application and technical support

$20

per month/farm

All Basic and Online support features

Phone support for technical issues

  • 2 hr mean response time 8am-5pm

  • 4 hrs of support per month included

  • Additional support

    • $150NZD/hr (min. 30 minutes)

  • After hours support

    • $180NZD/hr (min 1 hour)

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